Returns & Exchanges

At Maters & Co, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we can only accept returns on items that arrive damaged or incorrect. Please inspect your order upon receipt and contact us within 48 hours to initiate a resolution.

1

Report the Issue

Email our support team within 48 hours of delivery with your order number and a brief explanation of the problem.

2

Provide Evidence

Include clear photographs of the damaged product and the original packaging to help us process your claim with the carrier.

3

Await Verification

Our quality control team will review your request within 2 business days to verify the eligibility for a refund or replacement.

4

Receive Resolution

Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing